Customers in the US

Free 14-Day Returns

Free returns are valid for purchases made on or after September 16th, 2025 and shipped to addresses within the United States.

Exclusions:

Final sale items are not eligible for free returns. This includes Special Collection, Photography, Artist Produced Limited Edition and Open Edition artworks and any other products designated as final sale on the website.

Oversized artworks are not eligible for free returns. This includes any oversize product where the longest length is greater than 60 inches (152 cm) or items requiring special shipping and handling. Note: Oversized artworks are still eligible for the 14-day satisfaction guarantee. Please contact us at char@salechalt.xyz if you have any questions or concerns.

Customer outside of the US

14-Day Satisfaction Guarantee 

Change your mind after receiving an original artwork? You have 14 days from the date you received it to let us know. Choose from: 

1. Store credit for the full purchase price, or
2. A refund to your original payment method less a 20% processing fee calculated off the total purchase amount.

If you would like help finding a replacement artwork, we are happy to pair you with a complimentary art advisor to help you find the perfect piece.

If the original artwork arrived damaged, or was misrepresented, you can return it for a full refund to your original payment method within 14 days of receiving it. 

All return shipments must be arranged through Salechalt and shipped in their original packaging (including all accompanying certificates received with the order). 

All refunds will be subject to the exchange rate at the time of processing, and funds will be remitted in USD.

Please note: Special commissions, limited and open editions prints, and frames are all final sale. Returns will not be accepted for any artwork that has been stretched, cropped, or altered in any capacity after purchase. No refunds will be granted after the 14-day period.

What “Satisfaction” Means at Salechalt

We want to make sure you find artwork you love! If you change your mind within 14 days after receiving the work, you can choose from a full refund via store credit, or a refund to your original payment method minus a 20% processing fee. We are happy to work with you to find a replacement. Our team of expert art advisors will work with you one-on-one if needed. We pride ourselves on being the world’s leading online art gallery, and are confident we will find the perfect artwork for you among our selection of tens of thousands of artworks by artists around the globe.

Final Sale Items

Special Collection, Photography, Artist Produced Limited Edition and Open Edition artworks, print frames, and eGift Cards are FINAL SALE and are not eligible for returns. Please fill out a return request form if your order arrived damaged or in poor condition.